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Privacy Policy

Last updated: September 16, 2026. This policy explains how Stilwater Health AI handles personal information when you use our websites, products and services.

1. Scope

This Privacy Policy applies to the Stilwater website and to Stilwater-operated digital products unless a separate privacy notice, customer agreement or provider-specific notice applies. Where Stilwater builds a custom application for another organization, that customer may act as the data fiduciary, controller or covered entity and its own privacy notice may govern the end-user relationship.

2. Information we may collect

Depending on the service, we may collect contact information, account details, device and usage information, form responses, support communications and information you choose to provide through healthcare or wellness features.

Information from organizations

For business customers, we may collect professional contact details, project requirements, contractual information and technical or administrative account data.

3. How we use information

  • Provide, secure and improve our products and services.
  • Create and manage accounts and authorized access.
  • Deliver requested features, workflows, personalization and communications.
  • Support providers and organizations using Stilwater products.
  • Detect misuse, maintain security and troubleshoot technical issues.
  • Comply with applicable legal, regulatory and contractual obligations.

4. Health and sensitive personal data

Some Stilwater products may process health, wellness or other sensitive information. We apply additional safeguards appropriate to the use case and seek to minimize collection to what is needed for the stated purpose. In US deployments involving protected health information, responsibilities may be governed by HIPAA and a Business Associate Agreement where applicable. In India, relevant processing is designed to support obligations under the Digital Personal Data Protection Act and associated rules as they become applicable.

5. AI-enabled features

Stilwater may use artificial intelligence to support features such as summarization, conversational assistance, recommendations, workflow automation and pattern identification. AI outputs can be incomplete or inaccurate and should not be treated as independent medical advice. We may use service providers to operate these features subject to the technical and contractual controls appropriate to the deployment.

6. How information may be shared

We may share information with authorized healthcare or wellness providers, customer organizations, cloud and technology service providers, professional advisers or authorities where required by law. We do not sell personal information as a standalone business model. Service providers are expected to process information only for permitted purposes and subject to applicable contractual protections.

7. International processing

Services may involve infrastructure or vendors in more than one country. Where cross-border processing applies, we use appropriate contractual, technical and organizational measures based on the relevant legal framework and customer configuration.

8. Your rights and choices

Depending on your location and relationship with Stilwater, you may have rights to access, correct, update, erase or request information about the processing of your personal data. Certain requests may need to be directed to the healthcare provider or organization that controls your data.

9. Security and retention

We use reasonable administrative, technical and organizational safeguards intended to protect personal information. No digital system can be guaranteed completely secure. We retain information only for as long as necessary for the applicable purpose, contractual requirement or legal obligation.

10. Cookies and browser storage

Our website may use essential cookies or local browser storage for preferences and security. Optional analytics or marketing technologies should be activated only where appropriate consent and notice have been configured.

11. Children

Our general website is not directed to children. Where a customer deploys a service for minors, age, guardian consent and authorization requirements must be addressed in the applicable product configuration and customer agreement.

12. Changes to this policy

We may update this policy as our services or legal obligations change. The date at the top will indicate the latest revision.

13. Contact

For privacy questions, contact Stilwater through the contact channel provided on our website. If you are using a Stilwater-powered application provided by another organization, privacy requests may need to be submitted directly to that organization.